Partner Terms of Service

These Partner Terms of Service (the "Terms") govern access to partner.packflip.xyz, sandbox.partner.packflip.xyz, the Partner API, the Partner Console, their documentation, and related services (together, the "Partner Services"). "Packflip", "we", "us", and "our" refer to the operator of the Partner Services. You can contact us at support@packflip.xyz.

"You" and "Partner" mean the organization on whose behalf a Partner account is created. The person who accepts these Terms confirms that they are authorized to bind that organization. The Partner Services are intended for businesses and developers, not for consumers acting for personal purposes.

Your customers' use of Packflip cards is governed by your own terms with them and, where they interact with Packflip directly, by the Packflip Terms of Use. These Terms do not make your customers parties to this agreement.

A Partner account belongs to an organization in the Partner Console. Its API keys, balance, customers, cards, operations, and webhook endpoints are shared by every member of that organization. You are responsible for who you invite and for what members and keys do on your account.

API keys act for the whole organization. Keep them on your servers, never embed them in client applications, and revoke a key immediately if you believe it has been exposed. Webhook signing secrets must be protected in the same way.

You must provide accurate organization and contact information and keep it current. We may request information reasonably necessary to verify your identity, ownership of funds, or compliance with applicable law, and may delay activation of production features until that verification is complete.

The sandbox is a test environment on Base Sepolia with a synthetic catalog, test credit, and a database separate from production. Nothing in the sandbox has monetary value: sandbox balances, cards, NFTs, buybacks, and shipments cannot be exchanged for real cards, money, or production credit.

We may reset sandbox data, change its catalog, limit test credit, or suspend sandbox access at any time. Do not send real personal data, real payment details, or mainnet assets to the sandbox.

Production operations are paid from a prepaid USD balance. You fund it by sending USDC on Base to the dedicated deposit address shown in the Console or returned by the API. The network and token are fixed by us; transfers of any other token, or on any other network, are not credited and may be unrecoverable.

A deposit is credited only after we verify the transfer on-chain. Blockchain transfers are irreversible. You are responsible for sending funds to the correct address and for any network fees.

Your balance is a prepaid service credit for the Partner Services. It is not a bank deposit, does not earn interest, and is not a stored-value product offered to your customers. Bonus or promotional credit we grant has no cash value.

If your account is closed, you may request the return of unused cash balance that you funded, less amounts you owe us. We will return it in USDC on Base to an address we verify belongs to you, subject to applicable law and any legal or compliance hold.

Each order draws cards through the random process configured for the selected vending machine. The price, and the probabilities and stock we publish for it, apply at the time the order is created. We do not guarantee the market value of any card.

Cards drawn through your account are allocated to the customer record you specify and held by Packflip and its custodial partners. You are responsible for how customer records correspond to your end users, and for not placing contact details or other directly identifying data in customer attributes.

Buyback values follow current market prices and are quoted when a buyback is created, not when a card was drawn. Sealed cards can be refunded only within the refund window returned by the API. Redemption requires a supported shipping destination, and the shipping fee shown by the API is charged to your balance.

Minting a card as an NFT, and buying back a minted card, require transactions signed and submitted from your customer's wallet. On-chain authorizations expire. You are responsible for the wallet addresses you request mints to and for submitting transactions correctly; we are not responsible for losses caused by incorrect addresses, lost keys, or third-party wallet software.

You are responsible for your product, your relationship with your customers, and your compliance with the laws that apply to offering randomized card packs where your customers are located. This includes, where applicable, age and eligibility limits, disclosure of odds and prices, consumer protection, marketing, tax, sanctions, and rules on games of chance.

You must not present Packflip cards as an investment or promise a return, and you must not misrepresent Packflip, the odds, the cards, or buyback and redemption terms. You must make it clear to your customers who provides your product and how they can get support.

You must have a lawful basis and any required notices or consents for customer data you send to us, including customer identifiers and attributes, wallet addresses, and shipping information.

You must not:

• use the Partner Services for fraud, money laundering, sanctions evasion, or any unlawful purpose;
• access the Partner Services in a way that places an unreasonable load on them, or circumvent limits we apply;
• probe, scan, or test the security of the Partner Services without our written permission;
• access another organization's data, or share API keys outside your organization;
• resell or white-label the Partner Services to another platform without our written agreement; or
• reverse engineer non-public parts of the Partner Services, except where the law allows it.

We may apply rate limits and other technical limits, and may change them to protect the service.

We publish the API contract as an OpenAPI document and version it by date. We may add fields, endpoints, and event types at any time, so your integration should ignore data it does not recognize. We will give at least 30 days' notice of a change that removes or breaks existing behavior, unless a shorter period is needed for security or legal reasons.

We aim to keep the Partner Services available, but we do not promise uninterrupted or error-free operation. Webhook deliveries are retried but may arrive late, more than once, or out of order; your integration should verify signatures and handle duplicates.

You may stop using the Partner Services at any time and ask us to close your account. We may suspend or restrict an account, API key, or operation where reasonably necessary to investigate suspected fraud or misuse, protect the Partner Services or other users, or comply with law. Where lawful and practical, we will tell you why and give you a chance to respond.

We may terminate these Terms for convenience with 30 days' notice, or immediately if you materially breach them. On termination, we will continue to honor custody, redemption, and buyback of cards already allocated to your customers for a reasonable wind-down period that we will communicate, and Section 4 applies to your unused balance.

We and our licensors own the Partner Services, including the API, documentation, and Packflip branding. We grant you a limited, non-exclusive, non-transferable right to use them to integrate Packflip into your product while these Terms are in effect. Card artwork and trademarks belong to their respective owners, and owning a card or NFT does not transfer them.

You may say that your product is powered by Packflip and use our name for that purpose in line with any brand guidelines we provide. Neither party will otherwise use the other's name or logo in marketing without permission.

Each party will protect the other's non-public information with reasonable care and use it only for this agreement. This does not apply to information that is public, already known to the recipient, or required to be disclosed by law.

Our Privacy Policy explains how we handle personal information about Console users and the customer data you send through the API. Where we process customer data on your behalf, we do so to provide the Partner Services, including allocation, custody, redemption, and shipping, and we use appropriate security measures.

Each party confirms that it has the authority to enter into these Terms. We will provide the Partner Services with reasonable skill and care and honor the operations we confirm through the API.

Except as stated in these Terms, and to the extent permitted by law, the Partner Services are provided as available, without other warranties, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Blockchains, wallets, RPC providers, and carriers are operated by third parties, and we are not responsible for their failures except to the extent we caused them.

To the extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, or goodwill, arising from these Terms.

To the extent permitted by law, each party's total liability arising from these Terms in any 12-month period is limited to the greater of (a) the amounts you paid into your production balance in that period, less amounts returned to you, and (b) USD 1,000.

These limits do not apply to fraud, willful misconduct, your payment obligations, our obligation to return your unused cash balance or honor cards held for your customers, either party's indemnity obligations, or any liability that cannot be limited by law.

You will defend and indemnify Packflip against third-party claims arising from your product, your marketing, your relationship with your customers, your breach of these Terms, or your violation of law, including claims by your customers that do not arise from our own breach.

We may update these Terms. We will post the new version with its date and, for a material change, notify organization administrators by email or in the Console at least 30 days before it takes effect, unless a shorter period is required by law or for security. Continuing to use the Partner Services after the effective date means you accept the updated Terms; if you do not accept them, stop using the Partner Services and ask us to close your account.

These Terms are governed by the laws of the Republic of Panama. Before starting proceedings, please contact support@packflip.xyz so we can try to resolve the dispute informally. Subject to mandatory rules, disputes will be brought before the competent courts of the Republic of Panama.

These Terms, together with any order form or written agreement we sign with you, are the entire agreement about the Partner Services. If a signed agreement conflicts with these Terms, the signed agreement prevails. If a provision is unenforceable, the rest remains in effect. A failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or a successor to our business with notice to you. Notices to us go to support@packflip.xyz, and notices to you go to your organization's administrators.